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📑Shop Policy📑

By purchasing from our shop, you have agreed to adhere to the store policies.

📋Preorders📋

  • Preordered items are eligible for a refund only during the preorder window.
  • Preorder items will be shipped upon their arrival.
  • Items that are in stock and purchased with a preordered item are shipped together.

🚚Shipping Policy🚚

  • International buyers are accountable for customs duties or import taxes. 
  • We are not responsible for customs delays or issues. Refunds cannot be issued due to customs problems.
  • If the package's status hasn't been updated for a long period of time - leave a ticket in the “Contact” section of the site.

📩Refund and Return📩

  • All sales are final; returns are not accepted.
  • Refunds will only be processed prior to the shipment of the item.

1. Full replacement with free shipping:
  • The wrong item was sent or the package goes missing due to a mistake we made. Please contact us and we’ll get it sorted out as best as we can.
2. The order needs replacement (with shipping fee):
  • The package was lost due to the courier's fault or our fault.
  • The package was returned to the sender (We will inform you via email if this happens).
  • The package arrives heavily damaged at the fault of the courier.*
3. No replacements or refunds:
  • The wrong address was provided or the address was changed and we were not informed before shipment.

🌐For our EU Customers🌐

Due to current customs regulations, there is a small chance that your package might be returned to us. If this happens, we are happy to offer you two options:
  1. Partial Refund: We will refund your total order amount, minus the shipping fees and the cost of the items.
  2. Reshipment: We can resend your package via a partner in an EU country. Please note that this will require an additional shipping fee and may take some extra time.
We want to find the best solution for you, so both options can be discussed and tailored individually with our support team.

By purchasing from our shop, you accept our Rules for Resolving Delivery Issues to EU Countries and agree that the store cannot be held responsible for customs-related returns.

*If the damage was made due to client mishandling, it will not be replaced. If the damage is very minor, it will not be replaced.

Keep in mind that acrylic products may look scratched when they arrive because of the plastic film on them that's there to protect them. Peel the plastic film off first!